Appeals Process & Disputes Regarding Access to Accommodations

Informal Procedure
The student who believes he or she has a valid basis for complaint regarding requested access accommodations shall first attempt to resolve the issue with the staff involved and/or OASSA Accessibility Team. If this effort proves unsuccessful, the complainant will discuss the concern with the director of Academic Success, Support and Accessibility who shall investigate the complaint and attempt to resolve the disagreement in a timely manner. If a resolution is not achieved, the complainant may then initiate formal procedures. The appeal should be made within five working days of the unresolved complaint.

If a resolution is not achieved, the complainant may then initiate a formal procedure.